Health Care At Home - Head - Service Delivery

Position Responsibility summary :

- Primary responsibilities are focused on one or more broadly defined core functional areas, such as Operations team, specialized administrative/financial management, business development and management.

- Collaborates directly with senior leadership and the stakeholders on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the functional area of operation and participates in overall decision making as a member of the senior management team of the enterprise

- P&L Management :

- As Service delivery Head, managing operations delivery of the Integrated Pharma Services, Maintaining Gross Margins

- Define and follow-up of financial picture of service delivery, focusing on cost effectiveness.

- Organize weekly/ monthly/ quarterly/ annual business reviews with internal stakeholders.

- Creating Additional Revenue opportunities with existing clients

- Reliable and committed leader with clear thinking and attention to detail of GTM (go to market) strategy .

- Client Management

- Accountable for Achieving all client KPI and Contractual obligations.

- Responsible for Handling escalated situations in which addition oversight and assistance is required.

- Maintains thorough knowledge of every client program under the purview.

- Managing overall request of client while ensuring service level standards are met.

- Organize monthly/ quarterly/ annually business reviews with Client

- Team Management

- Providing coaching & counselling to the team.

- Define and track performance of employees & services with KPI & SLA management

- Attrition

- Training and growth plan for key responsible team

- Compliance

- Ensuring compliance is met at all given times.

- Customer Centricity

Customer Satisfaction is prime actionable of services. Making sure NPS Scores are met.

Qualification: Graduate and MBA(Preferable)