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28/04 Nim S
Practice Manager at Leadership Hiring

Views:311 Applications:73 Rec. Actions:Recruiter Actions:10

Head - Work Force Management - Contact Center Operations (15-25 yrs)

Delhi NCR Job Code: 1086824

An International contact center is looking for a strong candidate to lead and manage the WFM function.

They are looking for someone with strong expertise in

- Workforce Management

- Performance management

- Actively involved in P&L, Budgeting and forecasting activities.

- Resource Allocation

- MIS and Analytics

- Act as an Advisor to Business leaders

- Partner in Transformation and Change Management initiatives

- Excellent Stakeholder Management

We are looking for a strong leader who can come in and hold the fort for a Workforce of almost 10K and direct and lead the business with valuable insights and direction from his end.

Women-friendly workplace:

Maternity and Paternity Benefits

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