1) Deliver on planned tele-sales volume & conversion for identified B2B unsecured lending products for MSME sector in travel, e-commerce, hotels, restaurants, online businesses. Budgeting, planning & forecasting for the complete process. 2) Responsible for managing a team of 130+ tele-callers for different business segments with help of team leads. 3) Responsible for achieving defined ratios & metrics for processes Connect Rate, Contact Rate, Conversion, Sales Per Day, Churn/Attempt Rate etc. 4) Ensure meeting all quality, compliance & regulatory norms with respect to individual products & sales processes. IRDA, RBI, TRAI etc. norms. 5) Ensure smooth vendor onboarding of new vendors. Partner/Vendor management for respective processes. Ensure all SLAs with vendors are being met. 6) Responsible for formulating & publishing all required MIS/reports/trackers on respective tele-calling processes performance. Presentation to senior management on a periodic basis on process performance. 7) Responsible for formulating right incentive plan customized to each process aimed at increasing the sales, productivity along adherence to necessary quality & compliance metrics. 8) Responsible for delivering on all key Quality & Internal Control metrics defined for respective processes- Cancellations, Complaints, Mis-sell, Quality scorecards, Fatal error report etc. 9) Responsible for achieving defined TAT & benchmarks for Hiring & Attrition 10) Work closely with Training & Quality for achieving defined TAT & benchmarks for Onboarding & Training and Quality. 11) Creating onboarding training template, refresher pieces of training, on the job training, coaching programs for new joiners, performance monitoring for new joiners, special campaigns for new joiners etc. 12) Responsible for formulating periodic contest for processes to ensure over delivery of planned numbers. 13) End to End responsibility to drive overall disbursement numbers across business lines. 14) Lead the portfolio team for renewals/upsell/cross-sell and referral programmes. 15) Lead and guide customer services execution team to ensure good customer experience. 16) Working closely with other functions primarily Product/Technology /Credit/Business Development/HR/Finance and Management teams.

Delhi NCR

Head/Vice President - Outbound Telesales Process - Unsecured Lending Product - MSME Sector 

Head/Vice President - Outbound Telesales Process - Unsecured Lending Product - MSME Sector  ,Job Description for Head/Vice President - Outbound Telesales Process - Unsecured Lending Product - MSME Sector  in Talentiser.com in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Head/Vice President - Outbound Telesales Process - Unsecured Lending Product - MSME Sector  in Talentiser.com in  Delhi NCR for (8-15) years of experience. Apply Now!