Roles and Responsibilities: - High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients - Handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment - Open to work in a rotational shift as for 24- 7 support - Someone who follows up and brings things to order with constructing process flow. Also, building a 30/60/90 days plans in beginning and executes it - Strong communication skills and documentation proficiency - In-depth hands-on experience in handling 24- 7 operations in Global MSP/ ISP/ IDC/ NOC/ SOC outsourcing and shared services environment - Handled all areas of operations/ delivery including incident, problem and change management as per ITIL framework - Good exposure in the ticketing system, triage and escalation of items according to the severity - Liaise with the technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant - Document and maintain a lesson-learned database and ensure a constant culture of improvement - Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds - Working with the team members to accomplish all the work duties including training procedures and fundamentals - Review the need for resources and skills within the team and plan for skill development programs - Plan and manage the monthly/quarterly shift roster - Maintain, develop and follow a process, policies and procedures as per the guidelines - Efficient in Reporting on several work aspects including client calls, Emails, Ticketing, and Smart sheets - Transition support including Knowledge transfer, provisioning, and implementation of new accounts into the shared environment Technical Qualifications: - Minimum 12-15 years of experience in operations management - Degree in IT/ CS/ MCA or related fields - Strong troubleshooting skills in network-related issues (Node/Link Down, Latency, Packet Drops, and Bandwidth) - Profound knowledge of LAN/WAN Switching &amp; Routing protocols &amp; commands - Good knowledge of Wireless Controllers, Access points, Nano Stations - Hands-on experience in Server Maintenance, Data Storage &amp; Backup, Remote management

Ahmedabad

Gujarat

Head/Vice President - IT Network Operations - Shared Services 

Head/Vice President - IT Network Operations - Shared Services  ,Job Description for Head/Vice President - IT Network Operations - Shared Services  in SUMS CorpSolutions in  Ahmedabad Gujarat for (12-15) years of experience. Apply Now!

Job Description for Head/Vice President - IT Network Operations - Shared Services  in SUMS CorpSolutions in  Ahmedabad Gujarat for (12-15) years of experience. Apply Now!