Head - UX - eCommerce

Singapore Based Ecommerce Company

Earn Trust :

- Understand everyone's motivation, not just their behavior. This applies to customers, partner teams, leadership, clients, and yourself

- Build relationships and align efforts with internal business partners: sales, campaign management, custom, design technology, product

- Communicate early, often, and concisely

Learn and Be Curious

Dive Deep:

- Use data to develop hypotheses about why certain customer behaviors exist. Use those to generate powerful insights that drive your campaign ideas

Invent and Simplify :

- Develop campaign ideas from the bottom up, not top down. Think: solutions first, not stunts

- Create campaigns that balance advertiser goals (KPIs) with customer goals (frictionless commerce)

Think Big:

- Create SMART goals that deliver against team-wide objectives. Determine the priorities and prescribe the processes needed to achieve these goals

- Insist on the Highest Standards & Be Customer Obsessed

- Make work that matters by putting yourself in the customer's shoes; if you wouldn- t read/watch/use/share your campaign, they won- t either

- Ensure flawless execution, from exquisite design, to on-time, error-free delivery

- Make every client meeting the best meeting of their day

Take Ownership :

- From concept to execution, know the tools, steps, and policies of the products you deploy

- Solve problems when you can, only escalate when you can't

Basic Qualifications :

- 8+ years of design experience

- An available online portfolio

- You must submit your online portfolio to be considered for this job.

- Self-starter

- Proficiency in industry standard software

- Data-driven and obsessed with measurable impact of a campaign

- Experience as a Creative Director at either agency or advertiser

- Experience as a Strategic Planner, Copywriter, or Art Director at either agency or advertiser

- Excellent presentation skills and interactive storytelling ability

- With strong portfolio which demonstrates account/campaign planning, creative direction, visual design skills, and interactive/digital advertising experiences

- Strong desire to invent and establish better services and processes