08/02 Sheetal Rao
Managing Partner at InnoQuest Consulting

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Head - Training & Development - BPO (15-20 yrs)

Chennai Job Code: 662765

Please note : BPO Industry experience is mandatory for this role

The role will be responsible for heading the overall Training and Development function across locations for the client:

1. Manage and lead the Training team for the organization.

2. Oversee all aspects of Training, including Training need identification, Planning and execution of the Training strategy across the organization

3. Develop programs that incorporate overall business objectives and goals

4. Use and leverage best in class methodologies for training and measuring training effectiveness

5. Capability building for employees, across the organization.

6. Aligning training with organizational people development goals.

7. Training budget and utilization

Desired Profile:

- 15+ years of overall experience with majority in Training and development

- BPO Training experience is mandatory

- Senior stakeholder management capability

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