Head - Telesales - NBFC

We have an urgent opportunity for the Head Telesales role with one of the leading NBFC In Mumbai location.

Job Description :

- To setup a tele sales unit

- Identify and form alliance with outsourced telesales vendors and monitor their performance

- Set up processes and policies for telesales business unit which is compliant with TRAI guidelines

- Develop KPIs for telesales vendor, set pricing guidelines for telesales products, monitor implement improvement initiatives

- Develop best practices

- Take ownership for meeting targets with its own team of operations

- Create a differential in our line of products in the marketplace.

- Plan, manage and control the annual budget for telesales channels.

Ishpreet Kaur