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13/04 Tavleen Bindra
Senior Consultant - Sales & Marketing at Crescendo Global

Views:1283 Applications:390 Rec. Actions:Recruiter Actions:74

Head - Telesales - eCommerce (10-16 yrs)

Gurgaon/Gurugram Job Code: 913491

(P.S This is a work from office role in Gurgaon)

This is a leadership opportunity with an Ecommerce organization wherein they are looking for a data-driven individual to setup COE for tracking the customer journey and leading customer service managing larger team size (400+ including Inbound, Outbound, Voice and Chat ) and scale it to 1000 people .

You would be setting up the larger lead generation team. If you are someone coming from a similar background in Ecommerce /renowned startups coming from Telesales / Insides sales and Customer service experience please read on and apply .

Location : Gurgaon

Your Future Employer : Leader in technology-led optical business space in India

You would be responsible for:

- Own complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business.

- Design the inside sales strategy, set business goals drive execution to achieve these goals for your teams.

- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions.

- Drive performance management across workforce by applying and implementing best in class performance metrics

A successful applicant:

- At least 10-15 years of total work experience with minimum 5 years in Telesales team management, preferably from an Internet selling background.

- High level of Target orientation and proven track record of accomplishing weekly / monthly revenue targets independently.

- Prior experience in owning complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business.

- Designing the inside sales strategy, set business goals drive execution to achieve these goals for your teams.

- Should be able to hire the right candidate & train them accordingly to achieve the desired productivity

- Good Understanding of Quality metrics and process improvements.

- Ability to drive consensus, leverage synergies from cross-functional teams

What is in for you?

- A high visibility role, acting as a strong support to the leadership team

- Working in an impactful role which requires a mix of operational expertise and strategic planning while discovering business potential and influencing business decisions.

- An opportunity to lead a 400 + member team and manage P&L for the business.

Women-friendly workplace:

Maternity and Paternity Benefits

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