Head - Telecom Implementation/Deployment - R&D

- Develop & refine relevant processes, systems and tools to deliver world class delivery services to our clients in the telecom industry.

- Managing the Global customer delivery team

- Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.

- Managing end to end software / core network product delivery to mobile operators.

- Locating and Managing third party vendors and partners

- 3rd Party deployment partners

- 3rd Party hardware and software vendors

- 3rd Party Logistics and Delivery partners

- Manage & mentor the technical team to deliver a customer-first delivery experience

- Manage team capacity planning, technical competency and training to meet goals

- Collection and Maintenance of variance data & creating feedback loops to improve the function based on variance data analysis.

- Managing Billing (Invoicing) & Revenue Forecasting.

- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.

- Provide regular reporting and departmental updates to senior management and key stakeholders

- Foster an environment of continuous improvement in terms of processes & CSAT