Head - Technical Capability Development Segment

Role Summary

We are looking for a dynamic and experienced Head of Technical Capability Building to design and lead a comprehensive skill development engine for our operations organisation.

This role will be responsible for creating a structured, scalable, and business-aligned approach to building capability across three key pillars:

- Technical capability - mastering tools, platforms, automation

- Functional capability - strengthening financial modelling, equity research, sector expertise

- Process capability - improving SOP adherence, execution discipline, SLA and accuracy metrics

Key Responsibilities,

1. Build and Lead the Capability Strategy:

- Develop the overall roadmap for technical, functional, and process capability building across the operations team.

- Establish role-specific learning paths (e.g., analyst, reviewer) that are tightly integrated with operational KPIs such as accuracy, turnaround time, SLA achievement etc

2. Drive Functional and Domain Excellence:

- Build capability in financial modelling, industry-specific KPIs, and equity research fundamentals.

- Partner with internal domain leaders to continuously refresh and deepen functional knowledge aligned to customer needs.

3. Strengthen Operational Process and SOP Adherence:

- Institutionalize learning on standard operating procedures, quality checks, reviewer workflows, and handoff processes.

- Diagnose process gaps by analysing performance data and rework trends-then translate insights into targeted interventions.

4. Enable Platform and Tool Proficiency:

- Ensure every analyst is proficient in using company's internal proprietary platforms and systems-translating product updates into easy-to-digest learning modules.

- Partner with Product and Engineering to anticipate change and proactively prepare teams for adoption.

- Create simulation-based learning environments where teams can practice updates without delivery risk.

5. Upskill in Automation and Efficiency:

- Drive awareness and usage of automation tools, Excel shortcuts, scripting basics, macros, or workflow optimizations to enhance speed and reduce manual effort.

- Promote a problem-solving mindset-empowering analysts to think beyond execution and contribute to operational innovation.

6. Define and Measure Impact :

- Create and track metrics to assess capability effectiveness, including Time to productivity, accuracy rates, SLA adherence, Platform adoption and efficiency improvements

7. Build and Scale a High-Impact Capability Team:

- Recruit and lead a high-performing team of technical trainers, and enablement specialists.

- Build a scalable infrastructure for delivery-including documentation, knowledge bases, learning portals, simulations, and role-based assessments.

Qualifications

- 10+ years of experience in technical learning, operational enablement, or capability building in a KPO, GCC, equity research, or financial operations environment.

- Strong understanding of financial analysis, modelling workflows, reviewer dynamics, and SLA-driven delivery.

- Proven track record of building programs that deliver measurable improvements in accuracy, process efficiency, and functional confidence.

- Exceptional cross-functional collaboration and stakeholder alignment skills.

- Strategic thinker with hands-on execution mindset-can build systems and get into the details when needed.

About Company: Foreign MNC that provide financial services in the industry.