Head - Supply Chain Operations - Internet/Online

Looking after logistics and supply chain Operations :

- Responsible for creating world class Middle mile operations capability

- Developing Culture toward Deep Customer Service orientation in terms Handling, Response and Attitude towards customer

- Responsible for creating efficient last mile delivery solution with maximum flexibility and minimized cost Build.

- Drive Middle Mile KPIs

Customer Focus:

- Responsible for customized enhanced delivery options to customer in terms of Goods handling, appointments etc.

- Responsible for customer delight in terms of Field Executive behaviour towards customer.

- Build a culture of ownership, empowerment and customer obsession.

Business Focus:

- Define track and improve on key metrics pertaining to delivery and customer delight in terms of delivery service.

- Responsible for world