Head - Supply Chain Operations - eCommerce

Roles and Responsibilities :

Head Operations for Large E Commerce Organization for East

- Seamless Last Mile Delivery

- Lead a Population of 300 Plus with a Support of 5 to 6 Direct Reports

- Manage end to end operations of the Grocery in the city. Be responsible for ensuring delivery of excellent customer service at all times in line with organizational policies and expectations

- Manage end to end planning and execution of infrastructure capacity, facility set up and scale up for the city in line with operating plans

- End to end responsibility of monitoring and ensuring adherence to operating plans on capacity, scaling up operations, operating metrics and cost per order across all operating cities both own operated and 3PL

- Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements

- Set a long term vision on process improvements and automation required and work with design teams to find solutions for assets at a city level

- Support 3PL vendors with process expertise to facilitate performance and cost control

- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working. Experience in process improvement and cost optimization will be added benefit