jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
28/08 Priyanka Shrivastava
Recruitment Specialist at The People Ready Staffing

Views:450 Applications:117 Rec. Actions:Recruiter Actions:10

Head - Soft Collections - NBFC/FinTech (7-12 yrs)

Gurgaon/Gurugram Job Code: 1307059

Soft Collections Head

The incumbent will manage the soft / tele collection operations

Candidate must have 7-12 years of experience

Fintech/ New age NBFC background is preferred.


- A hands-on approach to provide overall strategic direction, deliver business objectives and overall people management for the unit

- Build collection process and policies from intake until recovery in-line with industry best practices.

- Overall responsibility for analyzing performance against targets, setting expectations for performance and providing training, coaching and feedback to drive productivity

- Provide early warning , feedback to risk, operations, legal, analytics & business teams for improvement in collections and underwriting

- Recovery agency management - Recruit and manage recovery agencies, set necessary targets and ensure targeted resolution rates

- Setting up robust fraud management and operations practices to reduce delinquency ratios

- Assisting and participating in Internal and External audit reviews and also contributing to management responses

- Manage and redress customer grievances

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.