Head - Services - Pet Healthcare

Job Description :

- Hiring, training and directing team of associates and service providers

- Lead functional content and training S & Op for services

- Develop Engagement strategy for service providers to partner with

- Ensure seamless consumer experience through standard operational requirements by scheduling and assigning service providers as per requirement.

- Promotes and develop content on Pet health, by advising animal owners about sanitation measures, feeding, and general care.

- Maintains service staff by recruiting, selecting, orienting, and training employees.

- Maintains quality & standardization by coaching, counseling, and disciplining store team; planning, monitoring, and appraising job results.

- Ensures standard operating procedures, hygiene, for giving high consumer experience

- Plan engagement and motivational plans for team and service providers

- Identifies new business avenues through expansion of services

- Contributes to team effort by accomplishing related results as needed