Head - Services Delivery - IT Service Management - BFS

- Experience in managing large scale IT operations is a must

- Exposure of managing Large IT support teams

- Good understanding of IT Service Management & experience designing & implementing Continual Service Improvement initiatives

- Good understanding of ITIL framework and Service Support processes

- Good understanding of Network & Infrastructure technologies.

- Deep understanding & demonstrated experience of managing certifications like ISO20k, BS25999, ISO27001

- Working knowledge of technologies such as, MS Windows, MS Office, Telecom, Networks, Desktops and laptops hardware & image management etc.

- Effective communication skills with emphasis on written and oral presentation skills

- Exposure to off-shore Industry specific information security and data management standards

- Exposure to business tools such as Workflow Management is a plus.

- Have worked in a matrix structure with multiple working relationships.