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18/08 Janakiraman J
Head - Operations at Talent Pursuits

Views:90 Applications:29 Rec. Actions:Recruiter Actions:0

Head - Service Strategy & Quality - Consumer Durable & Appliances (8-12 yrs)

Mumbai Job Code: 1141806


Position/Designation Head - Service Strategy Design & Quality (Chief Manager)

Department/Function Home Service

Location Mumbai

Reporting To (Position) VP - Service Operations

List The Duties and Responsibilities:

- Identifies and supports implementation of improvements to service management processes and services across the service lifecycle

- Operations analysis, performance management, and training implementation

- Coordinate the implementation of the overall Centralized Run strategy including scope of services, operating model, sourcing options, automation, monitoring, workforce planning, skills development and training needs

- Establish and manage the ways of working for Application Services

- Work with product/business teams to create innovative new product offerings for our consumers

- Works with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct

- Develops and implements appropriate methods, practices, policies, procedures, and change processes, keeping employees informed of changes

- Reviews and works within budgets, making recommendations for changes when necessary

- Participates in the formulation of customer service-impacting policies

Experience Required

(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)

- Minimum 8 to 10 years of exposure in Air Conditioning Service, especially VRV / VRF / Ductables

- Should understand the dynamics of various AMC Plans.

- Should do competition Service bench marking

- He should be good in expanding Service Network

- Regular Analysis on Service Partners, their evaluation

- Plan Parts Operations & Service Revenue.

- Cross Management Interaction

- CRM understanding and its impact on Service Operations

- Academia (The minimum / critical qualifications you deem necessary for this profile.) MBA or Graduate with strong academic back ground

- Personal Attributes Ownership and people management skills

- Strong relationship building skills and ability to manage a pan India network

- Analytical ability with an eye for detail

- High bias for action

- Ability to scale up operations smoothly, thinks big.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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