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Manager - Talent Acquisition at V-Konnect Associates
Views:4153 Applications:274 Rec. Actions:Recruiter Actions:38
Head - Service Quality/Process Excellence & Training - Bank (15-20 yrs)
Head - Service Quality, Process Excellence and Training_ BFSI
- Lead the Service Quality, Process Excellence and Functional Training for Rural Bank
- Drive Service Quality for all customer journeys within Rural Banking
- Would include but not restricted to JLG, Micro Enterprise Loan, Two Wheelers, Mortgages, and Liabilities
- Ensure customer delight is maintained at each touchpoint
- Enabling a customer centric operation to deliver seamless service to the customers
- Ensure adherence to Process Excellence
- Enable compliant business delivery at all times
- Flag off early warning signals in the portfolio or process
- Coach and guide the teams to follow processes set by the Product team
Training :
- Work on designing product related content to address training needs of the sales force
- Translate the workings of Rural Business into Training deliverables and implement delivery through certified trainers across the branch network
Team handling role :
- 8 to 10 people will report to this person's team. The team members will be spread all over the country where Rural branches are present
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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