Principal Consultant at Vitasta Consulting Pvt. Ltd.
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Head - Service Management - BFSI (10-15 yrs)
Job Designation: Service Management Head
Number of Position(s): 1
Location: Navi Mumbai
Qualification: CA / MBA-Finance
- 10+ years in Shared Services/ BPO, MIS, Excellence, Reporting, Six Sigma functions and Profound Accounting and ERP understanding.
- 6+ Years in Supervisory Function.
Essential Function 1: Growth and Financials
- Supporting smooth implementation of shared services transitions as per the project timelines.
- Assisting the SSC Head in adhering to SLAs, KPIs and impact of that in cost of services.
- Contract Management supervision with third party service providers for GBS.
Essential Function 2: Operational and Functional Excellence
- Responsible for overall performance reporting, governance and excellence of SSC operations (all processes)
- Responsible to prepare for quality certifications and later on adherence to quality standards.
- Owner of process improvements and automation ideas for GBS.
Essential Function 3: Leadership
- Provide direction with action plan for the transition, governance and KPI reporting.
- Create effective messages to communicate how Shared Services supports the stakeholders.
- Ability to communicate and convenience senior leaders in GBS organization and Stakeholders.
Essential Function 4: Continuous Improvement
- Ensure adherence to internal and external guidelines as well as to a standardized process landscape.
- Contribute and / or lead implementation of quality / continuous improvement programs.
- Support process improvements initiatives and related projects (sponsors Company projects within SSC)
Essential Function 5: Relationship Management
- Maintain positive work relationships with members of other teams in and outside the SSC.
- Establishing and maintaining strong, collaborative relationships with internal and external customers.
- Respond to critical customer inquiries (all escalation cases).
- SAP Experience
- Six sigma expertise
- Exposure to shared services atmosphere
- Team leadership experience.
About Vitasta Consulting:
We are into the business of finding and helping align human capital with financial capital.
We are an India based full service executive search company that provides services in:
- Executive Search Services
- Contingency Search Services
- Search Advisory Services
- Recruitment Process Outsourcing
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
If interested kindly revert with following details at:
If you find the job profile as per your needs then apply
Shilpa Nair - Principal Consultant
Vitasta Consulting Pvt. Ltd.
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