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Team Leader at V-Konnect
Views:4183 Applications:280 Rec. Actions:Recruiter Actions:17
Head - Service Excellence - Bank (10-20 yrs)
Head_ Service excellence_Bank
The incumbent will be responsible for :
- Business Process Reengineering (BPR) for customer facing process to reduce TAT & internal process to simplify & enhance efficiency balancing operation risk.
- Review of assets & sales processes for simplification and automation
- Root Cause analysis of Assets & sales complaints and identifying process improvements/automation projects
- Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction & Sales force effectiveness
- Benchmarking of processes across major banks to arrive at best possible process improvements.
- Competency building among hub/branch staff around Asset services & sales Processes
- Ensure process and service training is extended to the asset hubs / /branches and other units on new process
- Identifying major areas for Assets FTNR / TAT and focused training/improvement projects
- Coordination with branches and other sourcing units for reduction of pendency of Approval, disbursements & Assets related instructions
- Coordination with other support teams to extend required support to ensure end customer satisfaction
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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