CEO at Exceed Consulting
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Head - Service Delivery - Software Applications & Digitization (18-22 yrs)
Our Client, a Leading IT Services Company is looking out for a Head of Service Delivery - Software Applications & Digitization to be based at Bangalore.
Experience in managing Large Healthcare digitization projects is an added advantage.
Job Purpose:
The role will be required to provide leadership to the Technical Delivery Managers & Project Managers in running the digital delivery and operations. It involves the delivery of software projects, operational planning & improvement and technology adoption initiatives across various Industry verticals and geographies in Digital and Business Applications.
Qualifications: B.E/ B.Tech
Certifications: PMP/ Prince Certification/ Scrum Master
Experience:
- Proven experience in managing onsite and offshore delivery teams.
- P&L Ownership
- Proven experience in delivering projects in Fixed price, T&M, and Hybrid models.
- Experience in managing multi-disciplinary teams including Project Managers, Technical Delivery Managers, BA's, UX, Software Developers, Consultants, Testing.
- Proven experience balancing multiple priorities and dealing with ambiguity.
Project Management :
- Experience in full stack development environments.
- Experience working in latest programming languages.
- Experience in Microservices and DevOps.
- Drive Change Management
- Resource Planning
Responsibilities:
- Responsible for the operational and service excellence of the application development and delivery.
- Actively contribute to pre-sales, implementations, and delivery of medium to large projects with high complexity.
- Ensure high quality deliverables, handle complicated escalations, and ensure highest customer experience.
- Ensure high levels of collaboration between cross functional teams, project managers and business functions.
- Establish governance frameworks, implement right methodologies, and best practices that enable seamless delivery process.
- Drive innovation at all levels, provide guidance, promote continuous learning & improvement and nurture talent.
- Enable healthy and positive work environment through promoting a psychologically safe work environment, company's values driven culture and aligning to the organization's goals
- Complete Accountability and Ownership of all the delivery functions through a healthy P&L and smooth functioning
- Actively participate in devising future growth strategies and drive initiatives.
- Manage the contractual agreement with the customer/ vendors and risk.
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