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14/03 Johnson Varghese
Manager Talent Acquisition at SS Consultants & Services

Views:398 Applications:118 Rec. Actions:Recruiter Actions:109

Head - Service Delivery - eCommerce (4-6 yrs)

Overseas/International/Indonesia/Jakarta Job Code: 808625

Head Service Delivery - Jakarta


Experience: 4 - 6 Years

Annual Salary:168 Million-234 Million IDR

Work Location: Jakarta, Indonesia

Domain: Logistics/Supply Chain

 
Client Details :

The client is an e-commerce technology in the company which is a part of multibillion-dollar group Europ assistance. The client is a path-breaking concept in the Indian Auto After-Sales Industry: aimed at solving the perennially existing problem of vehicle owners finding trustable service providers to help service and maintain their car and provide roadside assistance.

Job Description :

ROLE AND RESPONSIBILITIES :

This role involves responsibility and accountability for all service management functions ensuring that they are delivered in line with the operating model.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Ensure that the day to day operations of a business run smoothly

- Ensure project milestones are met.

- Oversee the supervision of employees

- Motivate Employees

- Manage Customer queries, service center queries as well as ambassadors/ Drivers query

- Leadership and Organizational skills

- Ability to effectively communicate with all levels of the organization

- Budget Management

- Logistics Management

- Deliver high-quality results in a timely manner and Multitasking

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

- Bachelor's degree or Diploma or equivalent degree

- MBA/PGDM (Operations) is preferred

- 3-7 years- experience in operations/ Logistics / service industry

- Base level proficiency in maintaining data in MS Excel

Women-friendly workplace:

Maternity and Paternity Benefits

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