HR - Corporate Talent Acquisition at Mahindra Logistics Ltd
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Mahindra Logistics - Head/Senior Manager - Cluster Operations (6-10 yrs)
Roles and Responsibilities :
- Responsible for owning E2E business operations of the Grocery Product
- Drive customer KPIs and ensure smooth operations
- Responsible for handling and managing Product P&L
- Conceptualize & develop processes/SOP/workflow
- Improve product efficiency through tech-enabled solutions and processes
- Build a strong relationship with customer/Liaison with internal stakeholders to improve the customer SLAs
- Deliver superlative customer experience through process innovation and improvements
- Drive business share and margin improvement portfolio across the operating locations
- Develop people, process, and product across the operating locations
- Drive frugality, a bias for action, customer-focused aspects across the operating locations
Desired Candidate Profile :
- E-commerce background preferably Fulfilment center/warehousing experience
- Developing Customer Relationships translating into business growth
- P&L experience
- Developing a field operations team
- Knowledge of logistics market
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