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Senior Consultant at Live Connections
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Head - SCM Delivery - Back Office Process (15-20 yrs)
Detailed Description :
To Head SCM Delivery (primarily back office)
Desired Skills & Experience :
Minimum Experience : 15 + Years of Experience
Roles & Responsibilities :
As a delivery head, responsible for :
- Process performance on SLAs / Scorecards / KPIs
- Drive Process Improvements through Kaizen, Six Sigma projects and by imparting domain knowledge to the teams.
- Meet and exceed stated Project Revenue & Margins, identifying and driving margin improvement initiatives
- Customer Satisfaction / Employee Satisfaction
- Working to grow the existing business penetration (EN business), Take strategic decisions in this regard
- Addressing all customer escalations and represent the Management in all key client governance forums such as MBR / QBR- s, etc.
In addition, as a supply chain domain expert, he/she will also need to
- Participate and contribute actively for new client RFI/RFP's.
- Providing strategic direction to solutions for new opportunities under SCM
- Review and approve Standard Operating Procedures, Account Maps, Process Manuals, etc.
- Provide all domain expertise related inputs and support on new deals being pursued in SCM area
Skill sets required :
Necessary Skill sets :
- Deep domain expertise in Supply Chain - especially around sourcing & procurement, order management and data management. Material management, Logistics, Vendor development and Project management
- Excellent inter personal and people management skills, with an ability to lead the team from the front; should have handled large teams (500+ FTEs)
- Good understanding (preferably hands -on work experience) in ERP systems like SAP, Oracle, JDE etc., and sourcing tools (e.g., Ariba Sourcing tool)
- Good Analytical Skills; Expertise in analysing and coordinating supply chain data and reports
- Excellent Communications skills, both verbal and Non-Verbal
Desired Skill Sets / Preferred Attributes :
- Good knowledge of Quality Principles and Six Sigma certification.
- Should have transitioned at least two to three SCM projects
Educational Qualifications :
- Master's Degree from Reputed University
- Any SCM/Financial/Logistics qualification would be a big plus.
Experience :
- Minimum 15+ years of experience in SCM domain - as detailed above
- SCM Experience in the BPO industry would be preferred
Type of Process (Voice/Chat/Email/Data Entry): Most of the engagements rolling under this resource would be non-voice, though there are few cases of voice support as well.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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