Head - Sales Training - BPO

Job duties:

1. Maximizes sales representative effectiveness by determining and solving training needs.

2. Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.

3. Monitoring trends (increase/decrease) in sales via different tracking methods.

4. Identifying gaps in skills and knowledge. Devising training methods to overcome the gaps

5. Studying sales results and conferring with sales managers / TL.

6. Delivers individual results by conducting training sessions, developing outcome and improving resources.

7. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

8. Supports training financial objectives by recommending change in process and learning model.

9. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

10. Accomplishes sales training and the organization's mission by achieving related results as needed.

Skills and other Qualifications:

1. Sales Training experience - must have experience in BPO.

2. Knowledge of tracking sales trends (increase/decrease in sales).

3. Ability to give coaching/feedback for improvement.

4. Powerpoint knowledge.

5. Good in MS Excel for MIS maintenance.