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29/04 HR
Lead at Hipos Consulting

Views:286 Applications:90 Rec. Actions:Recruiter Actions:17

Head - Sales - Small Enterprise Group Lending Vertical - BFSI (12-18 yrs)

Mumbai Job Code: 1087621

To lead the strategy for Small Enterprise Group lending vertical Pan India. With accountability for achievement of portfolio & bottom-line growth targets; monitoring/ assessing asset performance and achieving targeted return on equity.

Strategic planning:

- Identifies and leads a differentiated strategy for the segment through Policy, process and pricing

- Reviews & finalizes annual budgets, sales objectives and operational plans.

- Works with credit to develop approval guidelines in line with business model

- Builds a sales incentive plans to drive performance

- Devises sales promotion programs

Systems and Process efficiency:

- Works with product to facilitate decision making tools like rule engine, scorecards to reduce TAT.

- Ensures all processes are best in class & enabled by technology to ensure greater standardization and STP

- Devises a funnel management strategy, ensuring consistent rate of conversion from login to disbursement

- Pushes for improving the customer service standards

- Collaborates with stakeholders in formation & modulation of product, process, geography, resource configuration, budgeting and internal and external value chain ecosystem

Market Intelligence - Reviews competition, analyses insights received from team and identifies actions around internal policies, processes

- Recommends to management, influences policy, processes to better customer experience as well as improve quality of the portfolio

Portfolio quality and deepening customer engagement:

- Institutionalizes a robust tracking & monitoring process for accounts overdue daily

- Reviews interventions to ensure collection for initial overdue accounts on timely basis, intervenes personally to mitigate where potentially high possibility of delinquent accounts

- Devises tracking mechanism with Zonal heads for timely review of all accounts

- Drives wallet share and cross sell behavior through framing of Sales incentive programs periodically

People Management:

- Monitoring quality of hiring, talent retention

- Coaches team, direct reports, takes regular inputs to address bottlenecks in sales SOPs and productivity

- Ensures relevant training for team on technology, credit, customer relationship management

- Conducts & ensures regular performance reviews and feedback

- Motivates and ensures retention of key talent

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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