Head - Sales & Operations - EdTech

- Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development

- Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention

- Achieve and exceed sales goal & KPIs set by the Manager

- Provide sound advice to potential and existing customers

- Coordinate pre-sales and post-sales follow up

- Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed

- Create and Conceptualise strategies with senior management

- Develop policies that will correlate with strategies

- Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy

- Define product roadmap

- Create effective communication workflows

- Relieve the Principal and Head of Technology of as much of the administrative burden as possible

- Monitor market trends and provide regular competitor feedback

Qualification & Experience required (including key competencies):

- An Operations cum Sales person with a proven, successful background in sales and operations management with 5-8 years experience in EdTech space

- Excellent Interpersonal, communication & presentation skills

- Must be able to thrive in a very fast paced environment

- MBA from a premier Institute is a must

- Passion to work in a fast-paced start-up

- A strong networker & relationship builder, with good and tactful negotiation and pitching skills

- Passionate about education

- A strategic thinker

- Knowledge of business functions

- Has strong attention to detail and deliver work that is of a high standard

- Possess the ability to prospect and manage senior level relationships