Head - Sales & Customer Success - Advertising Firm

What You'll Do:

- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed

- Enable successful roll-out to the customer, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person

- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

- Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)

- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities

- Marshall resources across the org as needed to support customers needs

- Represent the voice of the customer to inform our sales process and product roadmap

What We're Looking For :

- 7-12+ years in a Sales, Customer Success, Relationship Management, Account Management, or similar role

- Experience working with a team of atleast 15 direct reportees.

- Exceptional communication skills, highly organized, collaborative and detail-oriented

- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

- Empathetic, positive attitude with a desire to help our customers reach their goals

Skills :

- Results-driven mentality, with a bias for speed and action

- Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred. Understanding of various ratios to implement strong processes and employee management and engagement.

- Extremely strong team management as this team has a total size of 50 with 15 direct reportees.

- Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required

- Comfort in a startup environment we move quickly and wear many hats in a dynamic environment