Head - Safety Response Team

HEAD - SAFETY RESPONSE TEAM

MINIMUM SKILLS

- Bachelor's degree or MBA from reputed institutes

- Prior professional experience with optimization, processes, systematic organization, program/project management

- 12 to 15 years of relevant business experience

- A self-starter, who is comfortable working in an environment far from regional or headquarters support, and inspires the trust and confidence of management

- People management experience with demonstrated ability to effectively manage, set team goals, develop people to their highest levels of performance, and guide your teams through challenging managerial situations

- Strong problem solving skills with an ability to derive innovative solutions, a hands-on decision maker

- Experience of working with consumer facing mobile tech start up with be preferred.

- Experience in managing risk assessment team will be an added advantage

- Proven track record and relationships in the area of safety and/or consumer protection - either for a company, a third party will be preferred

- Can deal with the ambiguity that sometimes comes from working cross-functionally

- Heavy focus on safety, people management, leading leaders, data analytics, and process continuous improvement

KEY JOB RESPONSIBILITIES

- Leading a team of smart safety professionals with expertise in managing safety situations (road safety, personal safety, women's safety)

- Develop overall safety strategy for the response team

- Will be at the forefront of defining the right response to safety related issues with a strong obsession for best customer experience and utmost care for their safety.

- Partnering with internal stakeholders to build strategies, and campaigns, that promote best practice safety regulations

- Will be tasked with scaling support, especially for safety incidents, in an innovative way at a company that's growing at an amazing speed and changing constantly

- Establishes relationships with different teams within client to make safety projects successful

- Work with city team and safety leader on issue resolution.

- Work closely with Product/Tech teams to improve Customer experience through continuous innovation and to avoid any safety related concern for the customer and partner.

- Pilot and own new initiatives and support-driven projects to continuously improve the level of support we provide

- Do RCA's on all major Safety issues reported and work with cross functional team to do RCA's and suggest fixes to avoid such instances

- Intuitively understand and care for safety matters

- Support the Safety team through ways of improving safer life for partners and customers

- Develop a systemic process to collect data and analyze the causes of safety incident and generate required reporting.

COMPETENCIES

- Problem Solving

- Excellent verbal and written communication skills

- Decision making under complex situations

- Team Handling

- Intuitive and dynamic

- Cross functional collaboration

- Strategic Innovative Orientation

- Data Analytics