26/06 Ismail Shaikh
Talent Specialist at Talent Stock Solution

Views:827 Applications:62 Rec. Actions:Recruiter Actions:8

Head - Retention - NBFC (2-3 yrs)

Bangalore Job Code: 713709

Job Description

- Own and deliver repeat P&L

- Scaling repeat/loyalty/retention P&L for emerging multi category brand by extensively leveraging customer insights

- Formulate, run experiments and scale successes with x-functional collaboration to (increase LTV ?) increase share of LTV and margin expansion

- Use analytics to formulate hypotheses, use MR (qual. and quant.) to validate, drive insights to actionable

- Managed 2+ MRs at scale and multiple 1-1s, FGDs

- Experience in repeat/loyalty/retention

- Running or managing market research

- Delivering NPS improvement programs

- Using analytics for insights, reviews and performance standards improvement

- Driving x-functional buy-in for running and scaling new initiatives

Women-friendly workplace:

Maternity and Paternity Benefits

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