The role is one of the key position in the organization for a fast growing division of a highly successful corporate having multiple verticals covering different geographies.

- The following responsibilities are vital

- Developing and managing appropriate operating strategies for all new and existing stores with the objective of maximizing sales, profit, and customer satisfaction.

- Will work with the concerned team members for ensuring all new stores identification, project implementation and effective opening of the stores within timelines set.

- Guiding teams in the stores to execute strategies for respective format stores

- Effectively coordinating and collaborating with buying and merchandising team members and external stakeholders for smooth running of store operations.

- Developing the Retail Operations leadership team.

The following would be the Major expectations of the role:

Financial:

- To achieve targeted sales and profits through Retail Operations.

- To achieve targeted Return on Capital Employed.

- To work towards effective implementation of Store within Stores outlets and also ensure other income streams to flow into the revenues of the retail operations.

Operational:

- To develop operations strategy and overall business plan for Retail Operations.

- To guide the team members in executing the concept store strategy

- To assist and guide team members in finalization of concept rollout plans in the areas of:

- Assortment

- Pricing

- Promotions

- Branding & Marketing

- To oversee and approve the budgets for Retail Operations

- To execute optimal operating strategies to meet the business objectives and operating budgets

- To monitor and review plans vs. actual performance across stores.

- To monitor and review the retail operations performance through appropriate measurement scorecard

- To design and execute a strategy to ensure customer delight at the stores.

People Development:

- To acquire the best of talent in the industry

- To develop talent within the team by providing consistent direction and support to achieve stretch targets and take leadership positions

- To retain and engage the talent employed and build a collaborative and high-performance team

Customer:

- To put in place systems and processes to achieve 'customer centricity' as a key value across all levels of the organization

- To measure "Customer Delight" on an ongoing basis and use the feedback as an important variable while rewarding performance

Key Performance Indicators:

- Total cumulative sales of all store formats

- Achieve targeted retail footage as per Budget

- Cumulative Net profits earned from all store formats

- Return on Capital Employed

- Brand saliency and Performance of Concept Stores

- Employee Satisfaction Index

- Achieved targeted benchmarks on all operating parameters for stores

Competencies Desired :

- Teamwork & collaboration

- Strategic thinking

- Project & Commercial Orientation

- Decision making

- Customer service orientation

- Innovation & creativity

- Building a high-performance team

- Commitment to excellence

- Result orientation

Educational Qualification:

- Post-Graduation/MBA

- Good In Excel and MIS reporting

Experience:

- 15-20 years of experience in the related Industry, preferably with 5 - 8 yrs. in RETAIL GROCERY OPERATIONS heading as P&L Head.

Reporting Relationship:

Reporting To: COO - Retail Operations & Strategy

Reportees: All Store Managers and Cluster Managers

Peer Group: All other Functional Heads

THOSE MATCHING ALL THE ABOVE CRITERIA WHO IS WILLING TO BE BASED IN CHENNAI HAVING SHORT NOTICE PERIOD CAN RESPOND IMMEDIATELY.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.