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25/11 Rajendra Kumar
Managing Director at Auro Ace Management Pvt Ltd

Views:1032 Applications:240 Rec. Actions:Recruiter Actions:6

Head - Retail Operations - Multistore Grocery Business (15-20 yrs)

Chennai Job Code: 1185453

The role is one of the key position in the organization for a fast growing division of a highly successful corporate having multiple verticals covering different geographies.

- The following responsibilities are vital

- Developing and managing appropriate operating strategies for all new and existing stores with the objective of maximizing sales, profit, and customer satisfaction.

- Will work with the concerned team members for ensuring all new stores identification, project implementation and effective opening of the stores within timelines set.

- Guiding teams in the stores to execute strategies for respective format stores

- Effectively coordinating and collaborating with buying and merchandising team members and external stakeholders for smooth running of store operations.

- Developing the Retail Operations leadership team.

The following would be the Major expectations of the role:


- To achieve targeted sales and profits through Retail Operations.

- To achieve targeted Return on Capital Employed.

- To work towards effective implementation of Store within Stores outlets and also ensure other income streams to flow into the revenues of the retail operations.


- To develop operations strategy and overall business plan for Retail Operations.

- To guide the team members in executing the concept store strategy

- To assist and guide team members in finalization of concept rollout plans in the areas of:

- Assortment

- Pricing

- Promotions

- Branding & Marketing

- To oversee and approve the budgets for Retail Operations

- To execute optimal operating strategies to meet the business objectives and operating budgets

- To monitor and review plans vs. actual performance across stores.

- To monitor and review the retail operations performance through appropriate measurement scorecard

- To design and execute a strategy to ensure customer delight at the stores.

People Development:

- To acquire the best of talent in the industry

- To develop talent within the team by providing consistent direction and support to achieve stretch targets and take leadership positions

- To retain and engage the talent employed and build a collaborative and high-performance team


- To put in place systems and processes to achieve 'customer centricity' as a key value across all levels of the organization

- To measure "Customer Delight" on an ongoing basis and use the feedback as an important variable while rewarding performance

Key Performance Indicators:

- Total cumulative sales of all store formats

- Achieve targeted retail footage as per Budget

- Cumulative Net profits earned from all store formats

- Return on Capital Employed

- Brand saliency and Performance of Concept Stores

- Employee Satisfaction Index

- Achieved targeted benchmarks on all operating parameters for stores

Competencies Desired :

- Teamwork & collaboration

- Strategic thinking

- Project & Commercial Orientation

- Decision making

- Customer service orientation

- Innovation & creativity

- Building a high-performance team

- Commitment to excellence

- Result orientation

Educational Qualification:

- Post-Graduation/MBA

- Good In Excel and MIS reporting


- 15-20 years of experience in the related Industry, preferably with 5 - 8 yrs. in RETAIL GROCERY OPERATIONS heading as P&L Head.

Reporting Relationship:

Reporting To: COO - Retail Operations & Strategy

Reportees: All Store Managers and Cluster Managers

Peer Group: All other Functional Heads


Women-friendly workplace:

Maternity and Paternity Benefits

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