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Head - Retail Operations (1-14 yrs)
Head - Retail Operations
Role : Head Retail Operations
Type : Full Time
Job description :
- To manage day to day operations and liaise with authorities at an operational level
- To lead and guide store teams to maximize sales & conversions through scientific measurement and processes
- To ensure excellent customer service delivery and resolve customer issues promptly
- Organizing all store operations and allocating responsibilities to personnel
- Supervising and guiding staff towards maximum performance
- Preparing and controlling the stores budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store's reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines
Requirements and skills :
- Proven experience as retail manager or in other managerial position
- Knowledge of retail management best practices
- Outstanding communication and interpersonal abilities
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles
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