07/10 Tenzin Thinlay
Associate at Crescendo Global

Views:319 Applications:99 Rec. Actions:Recruiter Actions:32

Head - Quality & Performance Management - Post Trade Settlement Operations - Outsourcing/Offshoring Firm (10-19 yrs)

Mumbai Job Code: 854215

An exciting leadership opportunity with a well-reputed outsourcing/offshoring organization for a professional holding at least 14 years' experience in Quality & Performance Management and a stronghold on Post Trade Settlement operations along with a Business Process Improvement framework understanding. If this sounds exciting, apply with us!



A leading, global Outsourcing/Offshoring firm providing career, health and wealth insights to clients.


- Standardizing and creating all quality control processes across functions

- Maintaining control reporting for Post-trade processes

- Taking accountability for the deliverables while managing teams of QPM Managers

- Driving the importance of performance management, change management while engaging with senior leadership

- Working continuously towards performance excellence basis operational activity performance

- Identifying root causes for main activities (fails, breaks, exception, CASS breaches etc.) managed by operational teams and identify & follow-up ad hoc remediation plans (deep dive if needed)

- Providing governance and analysis on performance reviews

- Conducting strategic orientation with client Leadership on presenting the overall assessment of the team performance while improving the activities


- Proven leadership skills in a Quality Control Head/Risk & Control Head for 3+ years

- Hands-on leading varied Business Process Improvement Initiatives through methodologies like Lean Sig Sigma to optimize the process controls within Trade Settlement

- Must have extensive experience in Quality Control and must be trained accordingly (Lean Six Sigma/ IB Ops Background)

- Immense thorough with Post Trade Settlement operations

- Strong communication and negotiation skills

- Foresightedness to identify risk

- Ability to define and implement

- Detailed oriented to mitigate, eliminate the risk

- Being able to build contingency plans to ensure resiliency


- An opportunity to define, lead, and coordinate the operations of the company.

- Liaise extensively with stakeholders

- An opportunity to work with a blue-chip firm in a high visibility role as a part of the leadership team.

- A high-performance culture with phenomenal career progression.

- A stimulating working environment with colleagues from top-tier institutes

Women-friendly workplace:

Maternity and Paternity Benefits

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