Head - Quality - B2C

To lead and manage the strategic and operational performance of the Corporate Quality department.

Key Accountabilities / Duties & Responsibilities :

1. All relevant processes and policies related to ISO 9000 and ISO 22000 are defined and documented for all the business units.

2. Ensure the Quality Management System is managed in terms of updates, accessibility, and change management across the business units

3. Periodic Quality Planning for forthcoming organization changes and continual improvements is done and suitable improvement initiatives are mobilized. Plans should ensure ISO 9000 and ISO 22000 certifications, and effective conduct of surveillance audits.

4. Quality objectives and Quality Goals, in line with the company strategies, current process performance, benchmarking objectives and envisaged risks, are defined for all the business units and corporate functions.

5. Process measurements and metrics are defined; Monthly process performance analysis and trend analysis gets conducted

6. Quarterly Senior management review of Quality for each business unit is organized. Action items are tracked and taken to closure

7. Ensure Risk identification, action planning and tracking by each Business unit.

8. Ensure training of Internal auditors and conduct of Internal audits across all business units as well as corporate functions

9. Ensuring that the supplier and subcontractor audits are performed and reported as scheduled.

10. Ensuring the budget planning for corporate Quality dept as well as Business Unit Quality function and related activities is performed

11. Appropriate high-level Standardization and Best practices identification amongst business units should be regularly conducted.

12. Customer satisfaction feedback mechanisms are established in each of the business units; regular data analysis is done; corrective and preventive action items are taken to closure

Experience & Qualification:

- 9-15 years' experience working as a brand leader in a B2C brand environment.

- Any UG / PG / MBA Degree related to Quality

- Excellent program management skills to identify work streams and plan rollouts to adhere to timelines

- Demonstrated ability to work cross-functionally with people at all levels

Mandatory Skills/ Competencies :

Attention to details

- Strategic Thinking

- Identify and resolve problems