Head - Program Management/HR Business Partner - BPO/ITeS

- Partnering with HR business partners and HR corporate functions, and analyzing people metrics and data, to understand and document needs; define and measure success metrics and monitor change programs

- Plan and execute strategic change programs to create a sense of belonging and community.

- Evaluate stakeholder readiness to plan effective change management strategies

- Oversee the design, development, delivery and management of effective change communication and marketing strategies and tactics at various levels of the organization.

- Oversee the design, development and delivery of innovative learning strategies ensuring that training programs and resources provide tangible value to end-users and faster adoption and, ultimately, sustainment.

- Drives consensus on the global processes, build strategy, systems, and tools

- Plan and strategize to create roadmaps, design blueprint of all employee experience projects and create milestones based on the impact required

- Identify opportunities for process improvement such as automation to enhance people experience and build excellence

- Develop and execute analyses to drive talent insights. Compile results in a concise, meaningful, and actionable format and share findings for continuous process improvement

- Track feedback regularly for improvement and audit all employee experience process standards, metrics and dashboards, in partnership with respective COEs for appropriate action and closure

- Work closely in Partnership with employee experience COEs and Finance teams to support employee experience periodic budgeting exercise

- Build processes to scale business with efficiency and project manage various programs in partnership with all employee experience functions eg. business ramp ups; new business; people processes, drive learning and engagement programs etc.

- Lead employee experience projects and develop a culture that stimulates engagement and accountability to ensure world class experience