Head - Product/Tech Support - BPS

Company Details:

Our client a leading MNC in BPS industry.

Accountabilities:

- Lead global delivery for product support

- Responsible for P&L management

- Responsible for managing client expectations on service delivery including KPI improvement plans, service transformation roadmap design and execution.

- Designing and implementing right delivery frameworks to manage complex programs

- People management, client management and driving transformation

Desired Profile:

Education:

UG; BE / BTECH

PG: MBA from a Premier B-School

- 15+ years of experience.

- Prefer atleast 8 yrs with Third Party providers.

- Experience working in captives or clients in the area of Online & Software Products a must

- Understanding of online technologies, cloud-based technology products

- Experience in product support for independent software vendors a must