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Senior Consultant at Connexions India
Views:4165 Applications:210 Rec. Actions:Recruiter Actions:0
Head - Process & Quality - Bank (12-20 yrs)
- Leading Pan-Bank initiatives by acting as an Internal Zero-Cost Consultant without the engagement of any External Consultant.
- Service Excellence - (Deploying Capacity Management & Productivity Framework, Service Guarantee / Service Assurance, SQ Audits, Mystery Shopping, Customer Satisfaction Surveys and SLA Management)
- Operational Excellence (Six Sigma-Lean), Creating In house Six Sigma/Lean GB/BB Resource Pool & driving change management
- Driving Digitization/Automation, Capacity & Productivity Management, Cost Optimization & Idea Management Initiatives.
- Facilitated Business Excellence, Vision Deployment Framework (Balanced Scorecard) & Benchmarking
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