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Director at Pplanet HR Services
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Head - Process Improvement - Broking House (10-15 yrs)
JD - Process Improvement (Broking House)
- Banking Operations, Risk Management & Customer Service
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Implementing various new measures for process improvements like carrying out projects for the same and allotting research time to the subordinates.
- Interfacing and coordinating with Quality Team and Managers to ensure operational efficiency.
- Preparing Reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
- Interacting with the Software Development Team for suggesting necessary changes, optimizing and the Operations
- Work with the client and internal teams to help reduce contact volume, increase Customer Experience, improve productivity, reduce costs and increase revenue
- Build a self-sustaining culture of continuous improvement balancing improvement in Customer Experience and Operational Efficiency.
- Establish the right MIS to surface the opportunities across LOBs
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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