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31/05 Tanveer Chhabra
Lead - Outsourcing/Offshoring Vertical at Mancer Consulting Services

Views:503 Applications:166 Rec. Actions:Recruiter Actions:38

Head - Process Excellence/Transformation/Order To Cash - BPO (12-20 yrs)

Pune Job Code: 931757

Roles & Responsibilities:

- The role would cover all the sub-processes -Order Management, Contract Management, Invoicing, Collections, Dispute Management, Cash Applications and Finance Customer Support Operations,

- Develop and execute operational strategies to accomplish customer experience for top and bottom-line profitability;

- Deliver transformational change.

- Service delivery strategy - establish multisite operations from grounds-up, operation readiness, build capabilities.

- Set up governance structure and enhanced internal controls in the organization.

- Diversity candidate would be given preference.

Women-friendly workplace:

Maternity and Paternity Benefits

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