Recruiter at Walk In Solutions
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Head - Policy Servicing - Insurance (8-15 yrs)
We have one good job opportunity for Head Policy Servicing / Policy Servicing Owner with our Insurance client based in Hyderabad.
Reporting Manager : COO
No of Reports : 3 to 5
Job Location : Hyderabad
Educational Qualification required : Bachelor's is mandatory and MBA in relevant field will be an added advantage.
Roles & Responsibilities:
- Ensuring all service requests are processed within committed service levels to achieve high NPS & Quality Score
- Creating operational strategies that focuse on improving customer experience and mitigating risks
- Processing company initiated payments to customers as per schedule
- Tracking & monitoring Unclaimed Fund management through various measures
- Focused on improving customer experience by driving key metrics like NPS and C-SAT in every interaction
- Driving cost efficiencies through automation like Robotic Processes, Straight Through Processing
- To manage the policy servicing process & ensure service standards are met for both financial and non-financial transactions.
Key responsibilities :
- To define & plan standardized endorsement, survival & annuity benefit refund and cancellation processes.
- To ensure smooth and timely execution of payout and non-payout transactions.
- To ensure regulatory TATs are met.
- To strengthen operational controls through analytics.
- To ensure risk are identified and risk mitigants are put in place.
- To identify opportunities to increase efficiencies in Operations and drive change management Specific Authorities( Financial & Non Financial).
Walk In Solutions
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