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07/07 Rebecca Evelyn Solomon
Proprietor at Recruiter

Views:671 Applications:161 Rec. Actions:Recruiter Actions:29

Head - P&L - Real Estate (10-12 yrs)

Gurgaon/Gurugram/Noida/Chennai Job Code: 1122389

Position Description :

Position- Head P & L

Business Unit Operations

Reports to Chief Operating Officer (COO)

No of direct Reports (if applicable) 3 to 5

Employment Status - Permanent

Location - Hyderabad

Mode - Work from Office

Job responsibilities :

- Driving business profitability - ensure that targets are achieved on revenues as well as costs at the city level, through influencing metrics of occupancy, pricing and operational costs

- Delivering target service levels and operational metrics- by supervision of end-to-end property operations, managing cluster level teams, defining SOPs and business processes, ensuring compliance and handling escalations

- Managing customer satisfaction and churn - Be owner of customer satisfaction metrics through service delivery and keeping churn numbers within target levels, monitoring and handling escalations of customer complaints

- Managing Operations team hiring and retention - through proper manpower planning, acting as a mentor to mid-level team members and conducting pulse checks of the junior levels Developing strong information dashboards - ensuring the right data processes are in place for effective data capture and analysis to enable quick decision making

- City Expansion Strategy

- Develop and handle key accounts/corporates for the city Skills required for the role of the City

Education, Knowledge & Desired Skills :

- Bachelor's or Master Degree in Finance or any Engineering Graduate with Master's in Business Administration (Finance or Operations Management) with strong academic credentials. Must be a computer literate - Excellent in MS-Office tools.

- Prior Operations Experience in general management / consulting / operations and have worked in the industries like hospitality, facilities management, consulting, manufacturing, supply chain, logistics and plant operations would be preferred.

- Prior experience of managing profitability drivers (revenue as well as cost drivers) through direct management of outcomes and teams

- Regional Language (Telugu), Hindi is a must with solid local exposure

- Good at decision making and able to handle escalations and solve problems with high degree of maturity.

- Demonstrated ability in managing team at all levels.

Key Competencies :

High Integrity Levels

People Management

Analytical skills

Outstanding communication skills - both Written and Verbal

Proactively taking initiative

Visit our website www.zolostays.com to know more about our organisation and its work culture.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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