Head - Payment Operations

What you'll do:

- Improve and innovate our end-to-end payments processing capabilities, including new ways to exchange money with payments partners, store payment details on our platform, and reduce operational/maintenance overhead while delivering seamless, secure, and reliable payments experiences that delight our partners while enabling a high rate of growth and scale

- Strategically plan and enable a best-in-class payments infrastructure to support existing and emerging products, including pay-in & pay-outs infrastructure, PSP strategies, marketplace etc, while ensuring ensure compliance with PII, PCI and other regulations

- Build metrics and quantitative analysis to drive operational excellence while improving our efficiency and scale

What we're looking for:

- Strong leadership, exceptional decision making skills and project management skills, including the ability to effectively manage multiple projects simultaneously and influence across a diverse team of engineers, data scientists, finance, compliance, legal and business experts

- Strong analytical and problem solving skills. SQL knowledge is a preferred

- Ability to work directly with engineers to develop use cases, build inspiring narratives, and evaluate short-term vs. long-term trade-offs

- 12+ years of experience in global payment processing, recurring billing, and e-commerce

- Deep understanding with of how money moves between merchant platforms and payment and fraud (chargeback, KYC tools, fraud prevention) processing partners, including payment gateways, processors, acquirers, card networks, and issuers