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Head - Outsourcing - BFS (9-12 yrs)
- Setup processes, system to manage entire outsourcing activity.
- Set up and regularly update the Outsourcing governance comprising internal policies, procedures, tools,templates, reporting's, and governance structures
- Actively monitor and incorporate relevant regulatory changes
- Support the business in the compliant definition of SLAs, KRIs, KPIs, Outsourcing contracts and other external procurements
- Supporting the due diligence process together with the business units and central procurement
- Ensure a regular SLA and KPI reporting is executed by IT, functions, and the Business
- Assess the contingency and exit termination plans and agreements and actively monitor the implementation of mitigation measures
- Create a consistent and up-to-date Sub-outsourcing chain report for each of the Outsourcing arrangements which comprise materiality, risks and ownership
- Coordinating the Outsourcing Risk Assessment together with the Business and the 2nd Line of Defence Risk Management function
- To manage vendors who are responsible for the ongoing support of the Bank's businesses to ensure a secure, stable, and highly resilient environment
- To provide out of hours telephone support if required
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