08/11 Payal
Partner at Premier Consultants

Views:454 Applications:135 Rec. Actions:Recruiter Actions:3

Head - Outbound Call Centre - BFSI (10-20 yrs)

Mumbai/Navi Mumbai Job Code: 862936

Would prefer Female candidates for this role.

- Managing Team of Telecallers and Floor Managers

- Imparting necessary training and taking care of Quality Control

- To analyse Data and effectively help in decision making

- To work in co-ordination with Marketing and Campaign Team, to create and manage campaigns, giving an insight to measure and keep a check on effectiveness of a campaign run

- Reviewing and analysing performance metrics to identify areas of opportunity that will drive performance improvement.

- To strategise workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes

- Being a SPOC for Compliance Audit

Women-friendly workplace:

Maternity and Paternity Benefits

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