Head - Outbound Call Centre - BFSI

Would prefer Female candidates for this role.

- Managing Team of Telecallers and Floor Managers

- Imparting necessary training and taking care of Quality Control

- To analyse Data and effectively help in decision making

- To work in co-ordination with Marketing and Campaign Team, to create and manage campaigns, giving an insight to measure and keep a check on effectiveness of a campaign run

- Reviewing and analysing performance metrics to identify areas of opportunity that will drive performance improvement.

- To strategise workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes

- Being a SPOC for Compliance Audit