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Consultant at Randstad.in
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Head - Outbound Call Center Operations - Outbound Sales Process (12-18 yrs)
Outbound Call center_Operations Head - BFSI or Telemarketing - Pune
We are looking for Operations professionals with minimum 14 years experience in BPO industry, out of which minimum 8 Years (recent) in managing BFSI or Telemarketing (Outboud sales - Domestic) accounts for my ITES client,
Should have driven a team for the Outbound Sales Target
Will drive a team of approx 250 ft, will report into the head Domestic Business.
Key areas of responsibilities (KRAs)
a. Customer related :
- Manages daily performance to ensure that all CROs, Team Leads, AMs, Manager-Operations, Sr. Manager Operations and AGM - Operations are providing an above-average level
- Meets/exceeds service and quality levels as assigned by Management/Client
- Drive and achieve Value Add targets for the business
- Uphold Our Client/Company virtues
- Engagement with client at Business Head/Vertical Heads for sustainability and growth
b. Financials related :
- Ensure profitability of the process
- Preparation of budget and process manpower count
- Mining of the account in co-ordination with the Department Head and ensuring the account grows
- Forecast any business adversity (Proactive approach)
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