Responsibilities :  - Would be responsible for setting various systems and processes in the organization looking at the organizations needs and growing client base with a long term horizon.  - Would be responsible for Operations Excellence and should be able to ensure excellent client support mechanism in the organization.  - Extensive experience in Leading a group, Team management, enterprise wide Deployments and complete life cycle of Project management; Initiating, Planning, Executing, Monitoring & Controlling.  - Defining and creating Roles and responsibilities for the Team and monitoring them ensuring optimum utilization.  - Creating and implementing systems/processes to increase the operational efficiency.  - Extending technical support and ensuring high customer satisfaction levels through prompt redressal of their problems by providing training to Engineers & Customers.  - Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances.  - Competent in implementing effective solutions to the internal/external customer needs, with an aim to improve customer satisfaction and consequently customer loyalty.  - Preparing MIS analysis on Service call reports attended by Support Engineers for performance & customer satisfaction analysis.  - Hire and manage BPO / Call Centers for outsourcing support functions.  - Hire knowledge of tools like Sales force, Zendesk, Freshdesk, IVR systems etc for smooth functioning of processes.  Functional Requirements :  - MBA / PGDM or equivalent degree with minimum of 12-15+ years experience post qualification setting up and scaling up Operations with an organization of repute (preferably a Fintech / technology driven company)  - Proven ability and track record in managing Operations and Support in a fast scaled-up organization.  - Quasi Entrepreneurial, Excellent interpersonal, communications, public speaking, and presentation skills

Mumbai

Head - Operations & Support - FinTech 

Head - Operations & Support - FinTech  ,Job Description for Head - Operations & Support - FinTech  in Quess Corp Limited in  Mumbai for (12-20) years of experience. Apply Now!

Job Description for Head - Operations & Support - FinTech  in Quess Corp Limited in  Mumbai for (12-20) years of experience. Apply Now!