Head - Operations - Retail/Hospitality/Fitness/Sports - IIM/XLRI/FMS/MDI

Job Title : Head - Operations

Responsible/ Reporting To : Chief Executive Officer (CEO)

Responsible For :

Incumbent shall be responsible for Operations, Growth & Expansion, Responsible for Profit & Loss, Relationship Management

Location : Mumbai, Maharashtra

Salary : Best In the Industry

Key Responsibilities :

1. Operations :

- Play a significant role in long-term planning, with a view to delivering operational excellence

- Provide a broad range of expertise in areas that directly Chain Operations

- Interface with Marketing Team on Marketing initiatives and promotional activities

- Drive service quality through structured processes and procedures

- Develop, implement, and monitor strategic and tactical plans that ensure the achievement of Goals

- Participate in the formulation of the company Annual Operating Plan

- Ensure overall smooth, effective, and efficient functioning of the Operations

- Manage & Lead Team to Achieve Operational Excellence

2. Business Development & Revenue Generation :

- Responsible for P&L for the Specific Targets as set by the Management

- Create New Avenues for Business Development

- Constantly deliberate with the promoters on business strategy and annual plans

- Be Instrumental in effectively implementing specific products, pricing and marketing strategies

- Envisage future geographical expansion for business growth

- Conduct market study and consumer understanding of various geographies

3. Customer Relationship Development & Management and Service Excellence :

- Strategise to identify and put in place right high performing resources for building brand by driving member acquisition, partner network, operations, marketing, events and public relations

- Put in place proactive engagement program with dedicated marketing team working on exciting propositions based on target customer profile towards enhancing wow factor

- Ensured high level of service excellence, customized solutions and extended product offerings to drive repeat purchase from the existing customer base

4. Cross Functional People Management :

- Lead a high performance team by effectively coaching and developing employees

- Foster teamwork within and across the organization

Qualifications :

- MBA/PGDM (From Top B School or Equivalent)

- Relevant Professional Certifications (Preferred)

Experience :

- Minimum of 19 years Experience in Operations in Retail/Hospitality/Fitness/Sports

- Proven Track Record & Success in Launching & Managing Multiple Units

- Experience of handling large teams in multiple locations.

- Work experience in multiple geographies.

- Experience in hospitality, service industry would be an added advantage.