Head - Operations - Retail Firm

Job Title: Operations Heads

Location: Mumbai

Industry: Beauty

Job Description:

To be the custodian of the Brand for the nationwide presence and be responsible for all resources related to customer, employees and merchandise for all the stores across by ensuring the following:

Key deliverables for the position are as following:

- Make and implement annual and season business plans for the all the stores.

- Resource planning to achieve the sales budget across the nation.

- Review of floor plans on a quarterly basis and initiation of changes in co-ordination with the Brand Managers.

- Co-ordinate between stores and services office for implementation of business plans.

- Responsible for monthly & quarterly reviews of individual stores.

- Customer processes and audits for the designated area.

- Implementation of SOPs at various locations & regular audits with the help of the checklist.

- Ensure execution of perpetual inventory control system at stores and review the same.

- Evaluate required manpower at stores on quarterly basis as per 'strategic resource management' framework.

- In co-ordination with the marketing team, design and implement customer focused sales promotions and events.

- Improve CSI and ESI.

- To provide leadership to the stores to align their thinking as per corporate objectives and motivate team members to achieve sales targets and related business objectives.

- Resolves conflicts and negotiates win-win solutions.