Head - Operations - Real Estate

Position - Head Operations

Location - Mumbai

Mandatory Requirement - Experience in Residential Fit Outs

To take control of all operational aspects of all projects undertaken and manage it end to

end with help of internal and external stakeholders in a way that gives the ease and comfort to clients

Responsibilities:

- Build enduring relationships with the clients and display an understanding of the client, industry, business environment

- Responsible for P&L of the department

- Track and review entire operations process, weighing them against the set business targets in

order to determine the effectiveness of any initiatives and implement necessary changes and solutions

- Ensuring high quality customer experience with brief understanding and validation to design projects development and coordination from concept to execution stages

- Take complete ownership of projects from start to finish. Manage customer negotiations and payment

- Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC ( Good for Construction) drawings. Ensure highest level of Design quality along with client satisfaction is maintained

- Collaborate with team and be accountable for all deliverables of team members

- Develop strategic short/ long range plan to ensure on-time project completion

- Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor, and analyse key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects

- Collaborate with leadership in the development of performance goals and long-term operational plans

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

- Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding

- Hire and grow the team as per the organization requirements with Human Resources

- Analyse current operational processes and performance, recommending solutions for improvement when necessary

- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for projects

- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

- Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes

Requirement:

- Preferably from the interior designing industry having experience managing and driving end -to-end residential projects in luxury segment

- ERP implementation experience would be added advantage

- Thorough knowledge of costing and preparing project commercials

- Strong visualization and conceptualization abilities

- Strong communication, interpersonal, negotiation skills and efficient in program / stakeholder management.

- Highly enterprising in nature with an ability to handle uncertainty

- Should be highly resourceful and action - based

- Open to new ideas and adaptable in a fast-paced Start-up environment

- Should have willingness to travel

- Qualification:

- B.Arch/ B.E. (Civil) + PG/ Diploma in interior designing or project management