Head - Operations - PMS/AIF

Operational Leadership:

- Manage and oversee all operational activities within the Private Wealth Division, specifically for PMS (Portfolio Management Services) and AIF (Alternative Investment Funds).

- Ensure efficient and timely processing of transactions, including trade execution, settlement, and reconciliation.

- Maintain accurate and up-to-date records of client portfolios and transactions.

- Implement and maintain robust operational controls and procedures to mitigate risks.

- Develop and implement strategies to improve operational efficiency and reduce costs.

Client Service:

- Provide excellent client service and address client queries in a timely and professional manner.

- Maintain strong relationships with clients and other stakeholders.

- Ensure that client service standards are consistently met.

Compliance and Risk Management:

- Ensure compliance with all relevant regulations and industry standards.

- Monitor and manage operational risks, and implement appropriate controls to mitigate them.

- Conduct regular audits and reviews of operational processes.

Team Management:

- Lead, motivate, and develop a team of operations professionals.

- Provide training and development opportunities for team members.

- Ensure that team members are performing their duties effectively and efficiently.

Reporting and Analysis:

- Prepare and analyze operational reports and dashboards.

- Identify trends and issues, and recommend solutions.

- Provide regular updates to senior management on operational performance.

Required Skills and Experience:

- Extensive experience in operations, particularly within the financial services industry.

- Strong knowledge of PMS and AIF products and processes.

- In-depth understanding of regulatory requirements and compliance standards.

- Excellent leadership, communication, and interpersonal skills.

- Ability to manage multiple priorities and meet deadlines.

- Strong analytical and problem-solving skills.

- Experience in managing teams and budgets.

- Proficiency in relevant technology and systems.